Cultural Diversity Training

Cultural Diversity Training Resources

Diversity Training Can Improve Your Bottom Line

IBM and Diversity Training

Globally, IBM conducts training sessions in a variety of diversity-related subject areas. For example, "Shades of Blue" is a learning experience for managers to develop competencies for engaging in business across cultures. Consisting of online learning followed by a two-day face-to-face workshop, the program combines presentations, group discussions, role playing and videos to build understanding and skills for multicultural engagement.
IBM also offers "QuickViews" and "Learning Clusters,” online programs to educate managers on the issues of diversity, inclusive leadership and sexual harassment. The materials include interactive learning modules, simulation models to apply what's been learned, recommendations for in-depth learning, testimonials from IBM executives, and self-assessment tools to give managers the ability and confidence to conduct business in a diverse marketplace with a diverse workforce.
All new managers in IBM worldwide take part in our Leading@IBM management training, which includes a dedicated diversity module. In 2004, this session amounted to approximately 13,600 hours spent on learning and discussing the issues of diversity in the workplace and the marketplace.
Additionally, all IBM managers are encouraged to complete a dedicated, two-day diversity learning lab at least once during their careers. Employees are encouraged to attend a one-day learning lab. In 2004, this amounted to approximately 21,169 hours for managers and 5,261 hours for employees.

Learn more at IBM.com

PRISM Inclusion & Diversity Training

Inclusion and diversity training is one tactical component of a diversity strategy. Training provides the knowledge, skills and tools to assist team members for behaving differently. This is important for creating and sustaining change that fosters a more creative, inclusive, respectful and productive workforce and workplace. Inclusion and diversity training must be flexible to meet the demands and schedules of today's active working environments. PRISM offers various training products that are flexible in their delivery and duration.

"PRISM's emphasis on customer service and high quality facilitators has and will continue to have a positive impact on the work that we are doing."

-IBM

Inclusion & Diversity Training for Customer Service

• Providing Customer Service Across Cultures & Languages ^TM
• Multicultural Customer Service: Providing Outstanding Service Across Cultures ^TM

Inclusion & Diversity Training for Executives

• Executive Briefing
• Strategic Alignment

Inclusion & Diversity Training for Supervisors & Managers

• Leading Diverse Teams ^TM

Inclusion & Diversity Training for Employees

• Performing Successfully in a Diverse Workplace ^TM

Workforce Inclusion & Diversity Training

• Cross Cultural Xpress ^TM
• Diversity Xpress ^TM
• Exploring Dimensions of Diversity Learning Modules^TM
• On Board With Diversity Knowledge Map^TM
• All Hands On Deck Inclusion Knowledge Map^TM
• Charting Your Course Diversity & Inclusion Knowledge Map^TM
• Diversity Discussion Starters^TM