IT Resume

Your IT Resume

If you are writing a resume for web developer, then there are certain technical and non-technical skill sets you should be stressing. Of course resumes for web developers should mention all the tools normally used in development, HTML, XML, Dreamweaver, ColdFusion, VB, Java and so on. But remember why companies want web developers in the first place, and that is to improve business results through better messaging and e-commerce on the Internet. So the great resume for a web developer will talk to all the skills required to make a site shine.

For example, if you have a track record in managing content, either through tools or facilitating sessions with user communities, mention it. If you reduced content approval times, brag about it. If you collaborated with sales or spoke to customers to get valuable design and content feedback, shout about it. Lots of people can take other people’s content and put it on the web. Those who can contribute to making the web site more effective, are the ones that will be in demand.

Likewise, if you are familiar with web statistics packages, your web developer resume should highlight that fact. If you can show how you have maximized your search engine ratings and the return from PPC campaigns through insightful analysis and tuning of the site, then you are golden. And if you have integrated your company’s blog into the site, then you can write your own ticket.

In short, all resumes for web developers talk to the technical points. Those that show how they can use those technical tools to deliver powerful business results will be those chosen for interviews.

Samples represents that of an actual working technical professional found on the WEB and modified to protect the privacy of these professionals. Human names, company names, colleges, software product names are intentionally made up.

Martha McDonald
Des Flaines, IL

EXPERIENCE

ABC ENTERPRISES, Des Flaines, IL
10/99-Current

Provide systems consulting services including project planning and management, systems analysis and design including requirements definition, user support activities, testing and documentation. Areas of expertise include global telecommunications network billing and auditing systems, financial and human resource systems, and other airline systems on mainframe and workstation platforms.

Primary customer has been a major airline headquartered near O Hare Airport. As an expert in global telecommunications billing and distribution systems, completed development of new billing distribution system using Microsoft Access 97, reducing invoice processing time from 21 to 3 days. Project activities included project planning and tracking, systems design, development, testing and documentation. Trained airline IT/Finance personnel in business knowledge, system use and maintenance. Upon completion of system development, provided assistance with monthly processing.

ORLANDO INTERNATIONAL including Apollo Travel Services, Roseville, IL
01/88-09/99

Project Manager-United Airlines/SITA: 01/99-09/99

Managed transition of processing and distribution of monthly Soci t Internationale de T l communications A ronautiques "SITA" telecommunications invoice to United Airlines/Information Systems Division "UA/ISD" personnel. Responsibilities included invoice processing, personnel training, interface with United Airlines, SITA, and Galileo for migration activities. Responsible for project management, design and development of conversion of existing SITA Billing Distribution System from dBase V to Access 97.

Senior Development Specialist: 07/98-02/99

Completed monthly production, ad hoc programming, reporting and analysis supporting subscriber marketing and finance. Provided mainframe and personal computer programming support necessary to accomplish development projects. Identified and implemented schedule and processing improvements to significantly reduce time to complete assigned work.

Manager, Telecom Auditing and Distribution: 03/97-12/97

Managed staff of analysts responsible for processing all telecommunications invoices for United Airlines and Apollo Travel Services UA subsidiary purchased by Galileo International 07/97 . Handled over 2500 invoices per month and multi-million+ dollars annually in purchased telecom and related equipment maintenance services for U.S. and international voice, data, private line and switched services, frame relay, X.25 and videoconferencing. Identified and recovered several million dollars in vendor billing errors. Implemented improvements in efficiency of invoice processing and provided better management forecasting reports for telecom expenditures.

SITA Administrator/Senior Technical Analyst: 11/92-06/98

Responsible for processing, distribution and auditing of monthly international telecommunications invoice totaling several million dollars annually. Reengineered invoice processing resulting in the identification of overcharges and greatly improved service to users. Refunds received during 1994-1997 of over 2 million. Significantly Improved management reporting of network costs for UA, ATS and GI. Award winner for past three years.

Team Leader: 01/91-10/92

Responsible for two teams: First team of data processing professionals supported HR and Finance departments including maintenance and enhancements to Dun & Bradstreet Software s HR:M, AR:M, AP/PO:M, GL:M and other internally developed mainframe and PC systems. Second team developed invoice management system using HURON Amdahl . Project planning and organization; day-to-day team direction; user management liaison; high-level and detailed systems design; and requirement definition. Manager s alternate.

HR/Payroll Team Leader: 12/89-12/90

Implementation of Dun & Bradstreet Software s HR:M payroll/personnel system. As project manager, established and maintained all project plans; served as primary contact with outside vendors/consulting firms; and led team of analysts/consultants. Handled all personnel issues; worked with clients in HR and accounting/payroll to identify project-related goals; participated in long range systems planning activities. System successfully cutover on schedule.

Project Leader: 01/88-01/89

Responsible for all employee-related systems production support including maintenance and new development of PC and mainframe systems. Managed team on multiple projects including liaison with internal users and outside vendors. Participated in design of new Payroll/HR system.

STIGMA AIRLINES, Chicago, IL
10/84-12/87
Senior Systems Analyst

Principal user contact for analysis, design and development of new airline pilot training scheduling and records systems using IDMS/ADS/O, COBOL, FOCUS and CULPRIT. Acquired in-depth knowledge of pilot training procedures, scheduling methods and maintenance of training records. Planned and directed all user activities including testing and training. Team leader for development of international cash disbursements system using ORACLE for overseas UA offices. Conducted analysis, design and testing activities for payroll and marketing fares pricing systems; developed two payroll applications.

EDUCATION

DE PAUL UNIVERSITY, BA/Business Administration. Emphasis on Data Processing and Accounting. "A" average.

SKILLS AND EXPERIENCE

• Excellent organization skills
• Skilled at team building and development
• Successfully manages multiple projects simultaneously
• Knowledgeable in project management and planning for complete project lifecycle
• Extensive use of structured techniques for analysis and design
• Experienced in system testing, conversion, implementation and quality assurance
• Designed several large, complex mainframe systems using COBOL, CICS, VSAM, IDMS/ADS/O
• Developed and implemented numerous PC-based systems using various PC languages: Microsoft Access 97, dBase V for DOS, dBase III+, LOTUS 1-2-3, DATAEASE
• Experienced with TSO/ISPF, PANVALET, and FOCUS in large scale multiple IBM CPU environments as well as other PC software including WIN/95, WIN/98, Excel, Word, etc.

Sample Resume 2

ANDREW HARRINGTON
23 Oaks Circle
Sacramento, CA 91360

EMPLOYMENT HISTORY

10/2001 - Present
The SDDA Group, Chelmsford, CA
Information Systems Database and Business Analyst Consultant

• Implementing, managing and customizing Goldmine SQL Server 2000 CRM database on a Microsoft Server 2000.
• Also using Citrix terminal server to connect outside sales reps to databases.
• Developing corporate sales and marketing processes through a customized coding procedure in order to create a unique corporate business language.
• Creating management decision support models and reports that derive the coded information from Goldmine to help direct and quantify sales and marketing efforts.
• The database application models and reports are programmed with MS Excel VBA or Visual Basic.Net and are connected to the server using MS Query or ADO.Net to extract corporate information in real time.
• These models include, product information, shipping, payroll, pipeline management, completed and scheduled workday activities, potential sales, lead management, forecasting and more.
• Consulting on developing a sales force, a customer service department and a wide variety of other business related issues.

4/2001 - 1/2002
Modern Bay Components, Sacramento, CA
Information Systems Database and Business Analyst Consultant

• Implemented and customized Goldmine SQL Server 2000 CRM and QuickBooks Pro on a Windows 2000 Server.
• Coding corporate business processes in order to create real time customized management decision support business models.
• Models were programmed using MS Excel Visual Basic for Applications and are linked to databases using MS Query and ODBC database drivers.
• These models include forecasting, pipeline management, product information, budgeting, completed and scheduled work day activities, lead management and more.

2/1999 - 4/2001
Keller Inc., Oakwood, CA
Marketing Manager

• Analyzed, planned, implemented various aspects of the sales and marketing department.
• Managed the West Coast marketing department, which included starting up a new division, qualifying and managing leads, product development, territory development, trade shows, evaluating sales performance and some advertising.
• Coded and mapped business processes in order to track all corporate information through various data models.
• Linked these decision support models to Goldmine and JD Edwards databases to give management instant access to information.
• These quantitative and statistical business models use Excels data analysis program, solver function, statistical package and financial functions.
• These models include forecasting, pipeline management, budgeting, completed and scheduled activities, customer buying frequency, potential sales, lead management, sales sheets and more.
• Assisted in the management of a 40 member direct sales force.

3/1994 - 10/1998
Digital Microwave Inc., Oakwood, CA
Business Analyst

• Analyzed and planned business projects.
• Created quantitative and statistical business models by using MS Excels data analysis program, solver function, statistical and financial functions.
• These models include budgeting, customer buying frequency, and scheduling.
• Used Goldmine and other business application software.

12/1992 - 2/1994
Advanced Management Concepts Inc., Amarillo, CA
Logistics Analyst

• Supported upper management in various business operations.
• Involved heavily in creating a marketing strategy and conducting extensive research in order to find new contractual business ventures.

EDUCATION:

Pepperdine University 8/1998
MBA; Master of Business Administration

University of California at Los Angeles Matriculating 6/2002
Professional Certification in Database Programming and Business Management Systems

Resume 3

Samples represents that of an actual working technical professional found on the WEB and modified to protect the privacy of these professionals. Human names, company names, colleges, software product names are intentionally made up.

ROBERT F. CASEY JR.
25 Westford Drive 27
Oakland, CA 94501

SUMMARY

·         Senior Technology SpecialistConsultant effective in strategically enabling enterprise and eBusiness solutions, while working with multifunctional teams business and technical staff and management .

·         Successfully deployed business solutions in HR, Finance, Operations, Manufacturing, and Marketing/Sales while working with/for fortune 500 companies in Banking/Investment Banking, Insurance, Health Care and Manufacturing.

·         Strengths include big picture focus while developing strategic business solutions which can inlcude: mission statements, value propositions, critical success factors, statements of work, project management, ROI, gap and risk analysis, process re-engineering, facilitated functional design meeting and documenting requirements, use cases, change management, system resign/architecture, system and application development, QA, UAT, implementation and mentoring and coaching.

TECHNICAL SUMMARY

Solaris, HP, IBM Mini and Main Frame Hardware, IBM WebSphere, Dell & Compaq Servers, IBM and compatible PC s, Novell, Unix, Win 95 & 98, 2000, Netware, DOS, N-tier, Clipper 87 and 5.20, C++, COBOL, Visual Basic, Perl, TIBCO, Powerbuilder, Java, J2EE, Web Lobic, Infoseek, ASP, XML, EDI ,Entera, Informix SQL, Oracle, MS SQL, DB2, Sybase, MS Access, dBase III/IV, FoxBASE, FoxPro, Lotus Notes, R&R Report Writer 3 to 6 , WordPerfect, Windows 3.1, 95 & NT, 2000, Documentum, Nova Soft, MS Project 98 and 2000, Excel, Crystal Reports,Irwin, Various Test tracking tools and various case tools

PROFESSIONAL EXPERIENCE

07/01 to 11/01
Alameda, Inc.
Project Manager

• Provided SDLC Methodology for developing ASP Web Site for Auto Financing Market Place;
• Managing staff of 15 and developed staffing model to grow department staffing to 35 turn department into technology group for developing ASP site to handle 500,000 financial transactions, 2.5 billion monthly transactions;
• Key player in client negotiations with a fortune 50 contract to provide ASP services.

11/00 to 06/01
Business Innovation Systems, Inc.
Senior Project Manager

• Provided SDLC Methodology and project management and oversight for developing ASP Web Site for Health Care and Employer Market Place;
• HIPAA Performed Gap analysis for both private and government plans, designed business rules and requirements for privacy issues, and managed development of technical specifications for data interfaces conforming to HIPAA requirements and data transaction sets for eBusiness ASP applications.
• Managed Base product conversion to full modular/customizable Web Co-branded site with customizable ASP pages and content site developed by IBM- IBM Websphere ;
• Worked with Senior Management to identify strategic goals, objectives, scope, budgets and process for internal and external development and managing out-sourcing of development on budgets of over 5 Million for 2001.
• Managed site implementation with East Coast pilot project and with second phase rollout in May 01, total of 880,000 plan members for our base eligibility and coverage products
• Project Manger for two Web Portal projects providing Work/Family solutions to Health Plan Members and Eligibility and Billing for providers. Project sizes 2.5 and 3.5 Million. Managed technical implementation and development with ASP and create EAI portals for real time connectivity and ensuring HIPAA Compliance. Reporting to senior management.

7/00 to 11/00
West Stock Exchange
Senior Business Analyst/Project Implementer

• Provided project management methodology to PCX Decimalization Project for industry wide SEC mandate;
• Quantified TCP/IP Infrastructure and capacity for high volume stock options trading and quoting transactions for both the trading floor and screen based trading in excess of 50,000,000 daily transactions ;
• Designed External Quote Feed for quoting Stock Options at PCX;
• Developed requirements for wireless handheld broker terminals;
• Strategically analyzed SEC regulations and business impacts and recommend solutions process and technical to senior management for PCX options trades that were not traded at Best Bid Best Offer.

5/97 to 7/00
The Rendle Real Estate Company
Managing Principal

• Managing Principal for Real Estate Development Company. Main project consisting of 170,000 sq. ft of retail space for premium outlet mall and 100,000 sq. ft for convention center, winery, restaurant, spa and resort.
• Responsible for strategic company and project planning, budgeting, fund rasing and managing Consultants, Engineers, Architects, Real Estate Leasing Agents, Planners, Environmental and Legal personnel.
• Project was halted and successfully litigated in superior court.

1/97 to 5/97
Workgroup Success Management, Oakland, CA
Senior Consultant

• Client and Project Manager for Document Management System for major medical diagnostic manufacturer.
• Project size 2 million.
• The system was developed to track documents and manufacturing formulas as required by FDA for manufacturing of medical devices and drugs.
• Developed Internet deployment for remote site use of system.
• Other project included web based Internet and Intranet deployment of document management systems.

11/96 to 1/97
Fridman s Fund Insurance Company, Lowell, CA
Senior Business Analyst Contract Position

• Key player and lead business analyst for 10 billion financial data warehouse project.
• Lead group of 3 business analysts and programmer analyst on project documenting company business requirements.

1994 to 11/13/96
BOWEN S HEALTH, SOMMERVILLE, CA United Health Care subsidiary
Team Leader/Project Manager

• Key player on client server migration project team. Company is planning to developing N-tier client server applications to replace current technology implementation was scheduled for late 97 or early 98 using RAD tools. Current tools select are Sybase for RDMS, Powerbuilder for GUI and Entera for middle tier.
• Recruited and managed software development project teams;
• Facilitated and conducted JAD Joint Application Design Sessions to determine business requirements and lead designer for developing multi-user LAN based software systems for new Claims Payment Processing System accounts payable . System tracks payment of 130 million in annual claims payment 1200 daily checks and 1800 explanation of Benefits Statements , electronic transfer of documents to ADP for printing;
• Implementing software development methodology for designing and building multi-user software applications that administer Mental Health benefits for 3.75 million insured participants, researched EDI for use in Eligibility tracking for Pacific Bell;

1988 to 1993
THE LAVALLEE COMPANY, San Francisco, CA
Systems Consultant

Consultant:

• National Product Manager for COBRA Administration System with an installed base of 650 clients, annual revenues of 450,000, software development budget of 250,000. Lead company in sales of new COBRA Administration Systems for two years.
• Prepared and presented clients with written proposals addressing business requirements, re-engineering, software application integration, use of multi-media and interactive system solutions. Consulted on issues of benefit administration for COBRA, salary administration, pension plans and other benefits.
• Developed and conducted training courses for clients in COBRA administration and use of various software applications.
• Implemented 35 major system installations of multiple software applications for medium and large corporate clients.
• Knowledge of technical issues and legal requirements of benefit issues to support software applications and benefit administration for clients.

Marketing/Sales:

• Marketed/sold turnkey PC and LAN software applications and consulting services to Human Resource, Benefit Administration, Paroll and Risk Management departments, for Fortune 1000 clients. Team achieved annual sales revenues of 500,000.
• Developed comprehensive local and national marketing campaigns for specific company products and services.
• Provided technical software support during sales phase.

Information Engineer:

• Provided major corporate clients with reports documenting the re-engineering process for identified administrative tasks and functions which included defined goals, objectives, critical success factors, cost analysis, administrative analysis and recommendations.
• Re-engineered existing systems and administration processes and tasks resulting in succinct relational data structures, uncomplicated user interfaces, simplified administrative processes, tasks and functions, defined information requirements for reporting purposes while eliminating redundant steps and data elements for major clients.

Systems Designer/ Lead Programmer:

• Experienced systems designer utilizing structured methodology , data modeler, business analyst, application integrator, process engineer, tester and lead programmer with stand alone and multi-user PC software applications for benefit plans for up to 15,000 employees.
• Defined project, programmer and summary specifications, software test plans, data conversion process and implementation plans to clients and programmers.
• Worked with clients to design specific software enhancements that were incorporated into turnkey software applications. Client software enhancements were modular and structured for easy maintainability.
• Lead system development project team with budget of 100,000 and 3 team members for multi-user benefit administration system for Fortune 100 client.

EDUCATION

B.A., Psychology - 1982
Antioch University, Yellow Springs, Ohio

Courses in :
System Analysis and Design, Powerbuilder, ANSI C, Informix SQL;
Data Modeling, Process Modeling and Re-engineering; Business Administration and Finance, Documentum
JFK University, Orinda, California
University of California, Berkeley, California